Ordering Information
To order by phone: Phone: +1-708-442-3964. A customer representative will be happy to help you.
Monday - Friday • 8:30 a.m. to 5:30 p.m. (CST). Please call us today.
To order by fax: +1-708-442-7946 Available 24 hrs/day! 
To order by email: order@emlabgenetics.com A sales representative will respond within a few hours.
To order online: www.emlabgenetics.com Our website shopping cart is open everyday, 24 hrs/day!
Technical assistance: Phone: +1-708-829-3964. Office hours: M-F, 8:00 a.m. to 6:00 p.m.(CST) and Sat, 8:00 a.m. to 12:00 p.m.
Payment
By Phone/fax/mail: Check, credit cards, money order, bank draft, or wire transfer. We also accept echecks, credit cards and wire transfer payments through PAYPAL.
Shipping Information
Domestic Shipping Information: Monday-Friday: Orders before 5:00 PM (Central Standard Time) will usually be shipped the same business day. Orders after 5:00 PM (Central Standard Time) will ship the next business day. Saturday-Sunday: Orders will be shipped Monday. Within the US, we usually ship by commercial UPS, unless otherwise requested. Backordered items are shipped and invoiced separately as they become available.
Domestic Shipping Cost: All orders are shipped FOB/IL, unless otherwise stated. Cost will depend upon destination, service, and quantity ordered.. Average cost is $15-20 when shipped by UPS-Ground within the US. To estimate shipping costs to your zip code go to: www.ups.com or www.fedex.com.
International Shipping Information: All orders are shipped FOB/IL unless otherwise stated. Costs will depend upon destination, service, and quantity ordered. We provide all the necessary documentaion for customs clearance. Clearance through customs usually takes 1-2 business days. Additonal fees, taxes, duties, or tariffs levied by customs at the point of entry will be the responsibility of the buyer.
International Shipping Costs: Restrictions apply. To estimate shipping costs go to : www.ups.com, or www.fedex.com.
Guarantees and Policies
Service Guarantee: If for any reason you are not satisfied with our products, you can return and receive a replacement, credit or refund of your money.
Privacy Policy: Information given to Emlab Genetics is held in strict confidence and will not be shared or sold to any other party.